RESERVATIONS: Reservations may be made by calling our
toll-free line at 1-800-628-2663 (local number 336-246-2803), by fax
at 336-246-4680, in person at our West Jefferson office, or online
through our secure site.
RATES: Rates and amenities on this website are subject to
change without notice. Rates quoted are for up to the maximum number
the house sleeps. Rates vary according to the season and holiday,
thereby assuring vacationers the best rate possible.
MINIMUM STAYS: A two-night minimum is required for
most homes. Holidays and Peak Seasons may require three nights. Some
homes are only rented by the week during peak seasons.
ARRIVAL: Weekly bookings run Friday – Friday or Sunday –
CHECK-IN: Check-In time is after 3:00 PM (or as soon as your
rental home has been fully inspected and prepared for your arrival).
Please read your confirmation letter for after hours and weekend
CHECK-OUT: Check-out time is before 11:00 AM. Upon check-out,
please leave home in the same condition as when you arrived,
including but not limited to, cleaning of grills, if used. If
departing on a weekend or holiday, two bags of trash may be left
bagged in outside trash cans, or in kitchen area. A member of our
Departure Inspection Staff will remove all ashes from fireplaces.
You must be out of the home by 11:00 AM. Failure to comply with
these requests may result in deductions from your security deposit.
After all windows and doors are secured and Tenant’s party has
vacated the premises keys must be turned in at the CMP office. For
homes with lockboxes, keys must be reinserted into the lockbox, then
call CMP office to inform the time of your departure.
KEYS: Non-returned keys will incur a $10.00 fee per key. Each
reservation will be provided with one set of keys. After office
hours there will be a $15.00 charge for the delivery of an entry
RENTAL CAPACITY: Each home description states the maximum
number of people the house sleeps, including children. This reflects
the septic capacity of the property and beds in the home, and should
never be exceeded. If your group exceeds the maximum occupancy as
stated, this is treated as a material breach of your lease agreement
and grounds for an expedited eviction proceeding through the
Vacation Rental Act of North Carolina. Additional guests visiting
for a limited period of time such as Wedding groups or Family
Reunions must be approved in advance.
PAYMENT: A signed rental agreement and 50% of the balance is
required upon booking. Balance of payment is due 30 days before
METHODS OF PAYMENT: We accept Visa, MasterCard, Discover and
American Express credit cards as well as Cashier’s check or Money
order. (No debit cards).
FAMILY GROUPS WELCOME: All rental homes are for family groups
only. No sororities, fraternities, or other unmarried groups will be
allowed. Should a group misrepresent themselves, they will be
required to vacate the premises immediately, without refund.
Likewise, our lease agreements require the leaseholder to be at
least 24 years old.
TAXES: All reservations are subject to a 7% State Sales Tax.
Rental homes located in Ashe County incur a Local Occupancy Tax of
3%. Homes situated within the city limits of West Jefferson also
incur a Town Occupancy Tax of 3%.
HANDLING/PROCESSING FEES: All bookings require a minimal
handling fee of $35.00. The fee is non-refundable and must be paid
with the balance of your rent prior to check-in.
CANCELLATIONS: Cancellation of a confirmed reservation must
be received in writing for Guest’s protection. When the property is
re-rented for the full period of the cancelled reservation and
confirmed with full payment, a refund to guest will be issued, less
a $35 cancellation fee. Processing fee and insurance premiums are
non-refundable. If property is not re-rented for the full time
period of the cancelled reservation all monies paid will be
forfeited. Trip cancellation/interruption insurance is available and
highly recommended to protect potential financial loss.
MAINTENANCE, REFUNDS: We make every effort to ensure all
equipment is in working order at your rental home. Please report any
inoperative equipment to our office promptly! Every effort will be
made to have the problem corrected. Under no circumstances will
there be a reduction of rent for any mechanical failure of air
conditioning, dishwasher, washer, dryer, TV, VCR, DVD, Spa/Hot tub,
Swimming Pool, or appliances. There are no refunds for inclement
weather, including hurricanes. We have also made every effort to
assure that the descriptions of our properties are correct. However,
we cannot be responsible for changes made by the owner to the
furnishings or equipment in the unit.
REFUNDS: Simply stated, once you have entered into a contract
to rent a property, you are binding yourself to that property for
that time. There should be no expectation of compensation or
relocation because you are dissatisfied with the property or
something in the property isn’t working to your satisfaction. Unlike
a hotel, we cannot relocate you without specific authorization from
the homeowner. As previously stated, we will make every effort to
correct any malfunctions or problems encountered, but no refunds
should be expected. Every effort is made to ensure all information
in Agent’s advertising is accurate and complete. However, Agent
cannot be held responsible for typographical errors, omissions,
price changes, and other changes made by owners within the unit.
SUBSTITUTIONS: We reserve the right to substitute
accommodations if circumstances require. If at the time tenant is to
begin occupancy of the property, CMP&R and/or Owner cannot provide
the premises in a fit and habitable condition, or occupancy is
unavailable for some unavoidable reason, CMP&R will make all efforts
to substitute a reasonably comparable property for occupancy. In the
event that CMP&R is unable to do so, tenants’ exclusive remedy shall
be a refund to tenant of all payments made.
TRANSFERS: Refer to section on cancellations. Transfers from
one home to another, or one week to another will be treated as a
SECURITY DEPOSITS: All homes in our rental program require a
refundable security deposit. The purpose of this deposit is to allow
the owner to recover expenses incurred from obvious or malicious
neglect, damages, or from additional cleaning required to the tenant
leaving the home in a dirty condition. The home will be inspected
after your check-out, and the deposit remitted within 45 days from
the date of departure. SEE NEXT PARAGRAGH FOR OPTIONAL SECURITY DPST
DEPOSIT WAIVER INSURANCE Typically, damage to a vacation
property means additional expense to you and us. As a guest of
Carolina Mountain Properties & Rentals, Inc. you will be
automatically covered against accidental damage to the property
you’ve rented and can your enjoy your vacation. The Damage
Waiver coverage is included with each reservation. Charges
associated with accidental damage will be waived if you abide by
the few simple rules shown below.
Rule #1 – Report It. If you observe property damage, whether
caused by a member of your party or not, you need to let us
know. Just call or drop by our office so we can document the
damage. The most important thing is that we have the opportunity
to make repairs and correct the situation so your vacation is
not hampered and all is property for the next guests.
Rule #2 – Report It. Accidents happen. The premise of the waiver
is that accidents will occur and we want to minimum or even
eliminate your costs if they do. The waiver does not include
costs relating to damage that we consider intentional or
Limitations & Exclusions: Charges relating to damages
that are unreported, intentional or due to negligence are not
covered under this plan. Such damages and the cost to correct
them is the responsibility of the guest who rented the property.
We reserve the sole right to determine whether damage is
accidental or not. The accidental damage waiver is limited to
$1500.00 per property rental with all excess amounts being the
responsibility of the registered guest.
TRIP INTERRUPTION INSURANCE: We are happy to offer Trip
Cancellation/Interruption Insurance to our guests. These charges are
automatically added to your advance rent payment. If you do not wish
to purchase coverage, you may delete the charge by initialing where
indicated on your lease. We highly recommend the purchase of this
coverage for your financial protection in cancellations where we are
unable to recoup your advance rent payment. Carolina Mtn Properties
& Rentals, Inc. acts only as a sales agent for the Lodging
Protection Plan (Trip Cancellation & Interruption Coverage)
administered by Insure America. For questions regarding this plan
call Insure America at 1-866-221-8080 regarding Group Product Code
CLEANING: To ensure our homes are always “Motel-Ready” clean,
an inspection will occur after each departure by CMP&R housekeeping.
If departing on a weekend or holiday, two bags of trash may be left
bagged in outside trash can, or in kitchen area. Our housekeeping
staff will remove all ashes from fireplace. Tenants are expected to
perform reasonable cleaning during your stay, i.e. vacuuming,
sweeping, etc. Leave furniture and other contents in original
location and condition. Refer to “CMP Check-Out Instructions” posted
on the refrigerator of your rental home prior to checking out.
Failure to follow check-out instructions, abuse of premises, or the
need for more than basic departure cleaning could result in a charge
to Guest’s security deposit.
DAMAGE/MISSING ITEMS: All breakage and damage to your rental
home during your stay must be reported to our office before your
departure so that we may settle the matter as soon as possible.
Tenants are responsible for and are expected to assume liability for
any damage to the home and its’ contents, other than normal wear and
tear, during their occupancy. Houses will be inspected carefully
after your departure, and your deposit will be adjusted if any
damage is found.
DRIVING CONDITIONS: Many homes are located on gravel
and/or private mountainous roads. Please come prepared to drive on
these roads to your rental home. If your vacation is in the winter
months, you must come prepared to drive in snow and/or ice to reach
your rental home. We strongly recommend tire chains and/or a 4-wheel
drive vehicle, as most homes are situated on secondary roads. Please
contact our office with any questions you may have about the
location of the rental home you are choosing before booking your
reservation. Refunds cannot be given due to bad weather.
AMENITIES: Each home is equipped with a central heating
source such as electric heat, oil or gas furnace, or Monitor stove.
Some homes also have fireplaces or wood-burning stoves that offer
supplemental heat. All homes all have fully equipped full kitchens
that provide refrigerator, range, dishes, pots, pans, silverware,
etc. Please check the description of your home to determine other
additional amenities that may be included. Dishwasher detergent &
dishwashing liquid are supplied in quantities sufficient for a
weekend stay. TENANT IS RESPONSIBLE FOR BRINGING PAPER TOWELS,
TOILET TISSUE, SOAP, DETERGENTS, STAPLES AND PERSONAL ITEMS. Don’t
forget a flashlight if you are arriving or departing after dark.
PETS: We do have some homes that allow pets. We require an
additional $50 non-refundable pet fee (per pet) if a pet is brought
to a home that allows pets. This allows for additional disinfecting
and extermination of the home after pet visits. Bringing pets MUST
be arranged at booking. In addition to all normal charges and fees,
pet owners are liable for any damages caused by pets. See our “Pet
Policy” addendum when signing your lease agreement for terms and
conditions. Purchasing “Security Deposit Waiver Insurance” to cover
any accidental pet damages is strongly recommended.
SMOKING: Smoking is NOT permitted inside most of the homes.
In non-smoking homes, smoking is permitted on outside porches, decks
and patios. We ask that renters dispose of cigarette butts in a
clean and safe manner. If it is determined that smoking did occur
inside a non-smoking home, an additional fee will be charged against
your damage security deposit to cover the cost of smoke removal and
any damages incurred.
ITEMS LEFT AT RENTAL HOME: Carolina Mountain Properties &
Rentals will not be responsible for personal items left in the homes
at check-out. A minimum $10.00 service charge and mailing costs are
required if you request Carolina Mountain Vacation Rentals to pick
up and return these items to you. Any items found in units that are
not claimed within 30 days will be donated to charity.
LINENS: Many homes provide sheets and towels with your
rental, while others do not. Please check our website or your
confirmation letter to determine if the home you have chosen
RENTAL ITEMS (Linens, Cribs, High Chairs, TVs, VCRs, CD
Players, etc: Did you forget your sheets and towels? Why worry about
packing all your linens when we can do it for you? CMP&R offers
linens available for nightly, weekly or monthly rent including
delivery! Ask us about making your beds too. Need an extra high
chair or crib for the baby in the family? Call our office for rates
and details. Note: These services must be arranged and paid for in
MAID SERVICE: In addition to regular cleaning before and
after your stay, we are pleased to offer you the convenience of
mid-week cleanings & trash removal during your stay. Our cleaning
service cost varies with the size of the home (plus tax). Call our
office for details and arrangements.
AFTER HOURS EMERGENCY CONTACT INFORMATION: Guests are
provided with after hour telephone numbers for emergency assistance
needed. These numbers are located on the “Directions to Your Rental
Home” and on the “Welcome to CMP&R” located on the refrigerator of
your rental home.
COMPLIMENTARY SERVICES: As a courtesy to our guests, wireless
high speed Internet access is available at our office, as well as
Notary services, fax and copier service. In addition, CMP&R will
send/receive overnight deliveries for our guests.
TELEPHONES/LONG DISTANCE PHONE CALLS: Most owners graciously
provide telephones for your convenience and safety. Please do not
abuse this privilege by charging long distance calls to the home
telephone. There will be a $25 collection fee added to any calls
charged to an owner. Most of the home phones have a phone block and
require you to use your credit card to access long distance. Long
distance access is not guaranteed.
FIREPLACES: A number of our cabins offer the use of
fireplaces in the home. Be advised that CMP&R does not provide wood
for wood-burning fireplaces at any time. A select few of our
homeowners will, at times, offer a complimentary supply of wood. Gas
fireplaces are meant for use in the months of January thru April and
October through December.
GRILLS: Most homes provide either a gas or charcoal grill.
Grilling is only permitted in units that provide grills and in an
area away from the home. Propane refills for gas grills as well as
charcoal are tenant’s responsibility. Grills must be cleaned before
tenant check-out to avoid security deposit charge.
TV USAGE: Television station availability will be
dependent upon whatever each owner has established as a basic level
of service in the case of either the satellite or cable provider.
Pay-per-view selections are not available. No adjustments to TV
service will be made.
AREA GROWTH: New construction is a part of the
mountains of North Carolina. If your rental home is near new
construction, please be understanding. We will attempt to contact
the contractor concerning noise, start times, etc., if necessary,
but no refunds or moves can be made.
HANDICAPPED ACCESSIBLE HOMES: If someone in
your party has special requirements, please call our office to
determine which home or homes may be best suited for your needs.
USE OF PROPERTY: Unit may not be used for any
activity which violates local, state, or federal laws, NC insurance
rules and regulations, or subdivision restrictions.
VEHICLES: No motor homes, campers, or tents are allowed at
rental homes. Be advised that the parking at our rental properties
is never more than the number of bedrooms in the property. If more
than 2 cars are arriving at the home, please ask in advance about
parking arrangements. Park only in designated areas. No parking
allowed on grass. Absolutely no ATV’s or 4-wheelers are allowed.
HUNTING & FISHING: No fishing, hunting, or shooting of
firearms is allowed on any property without express written
permission from the vacation homeowner. Additionally, no horses
allowed on property.
FIREWORKS: No fireworks of any kind allow on vacation home
OPEN FIRES: No open fires are permitted.
ENTRY: From time to time, it may be necessary to enter the
home during reasonable hours for any purpose connected with the
repair, care or management of the property. In addition, a few of
our homes are listed “For Sale” and you may be called regarding
showings during your stay.
SMOKE DETECTORS: North Carolina Real Estate Law requires all
tenants to check smoke detector operation upon arrival and notify
office of any malfunction in writing.
UNIT FOR SALE: In the event that the property you are renting
is on the market for sale, we may find the need to show the property
during your visit. We will make every effort to schedule the showing
at a convenient time and not interrupt your vacation. Should a unit
go off the market with future rentals, all guests will be notified
according to the NC Vacation Rental Act of 1/1/2000. The staff of
Carolina Mountain Properties & Rentals, Inc. will do their best to
find a comparable property.
EXTENDED STAYS: For vacationers wishing to stay in our
beautiful Carolina Mountains for a period of one month or more, many
of our homes are available at a discounted rate. Please contact a
CMP&R staff member for more details. Long-term leases are also
available on both vacation homes and other unfurnished homes.
DISCLOSURES: All monies received by agent will be held in a
non-interest bearing trust account with Yadkin Valley Bank, West
Jefferson, NC, a federally insured institution. Please be aware that
Carolina Mountain Properties & Rentals, Inc., receives compensation
for such services as trip interruption insurance, linen rental, and
other administrative fees. We reserve the right to substitute
comparable accommodations without notice or liability should the
unit be out of order. Carolina Mountain Properties & Rentals, In.
will not be responsible for any accidents occurring on or because of
rental property. Every effort has been made to assure that all
descriptions, prices, and locations are accurate. However,
descriptions, prices, and locations can change without notice.
Carolina Mountain Properties & Rentals, Inc. will not be responsible
for errors or changes made by printing errors, homeowners, or even